Shipping Policy

At ilovebackyard.com, operated by GARDEN LOVERS LTD (Company Number: 13260414), we are committed to delivering your order safely, efficiently, and with complete transparency. Please read the following Shipping Policy before placing your order.

1. Delivery Area

We currently deliver to addresses within the United Kingdom only.

At this time, we do not offer international shipping.

2. Order Processing

Orders are processed Monday to Friday, excluding UK public holidays.

• Processing Time: 1–2 business days
• Order Cut-Off Time: 5:00 PM (GMT)

Orders placed before the cut-off time will normally begin processing on the same business day.

Orders placed after 5:00 PM (GMT), on weekends, or on UK public holidays will begin processing on the next business day.

Please note that processing times are estimates and may occasionally vary during periods of high demand.

3. Delivery Times

Once your order has been dispatched, estimated delivery is:

Standard Delivery: 3–5 business days

Delivery estimates begin from the date of dispatch, not the date the order is placed.

Although we work with trusted delivery partners, delivery times cannot be guaranteed and may occasionally be affected by factors outside our control, including:

• Severe weather conditions
• Courier operational delays
• Public holidays
• Incorrect or incomplete delivery information
• Other unforeseen circumstances

4. Shipping Costs

We are pleased to offer Free Standard Shipping on all orders delivered within the United Kingdom.

Any additional delivery options or charges, where available, will be clearly displayed during checkout before payment is completed.

5. Delivery Partners

To ensure reliable delivery, we work with reputable courier services, which may include:

• Royal Mail
• DPD
• Evri
• Other trusted UK delivery partners

The courier used for your order will depend on the product, delivery location, and operational requirements.

6. Order Tracking

Once your order has been dispatched, you will receive a Shipping Confirmation Email containing your tracking information (where tracking is available).

Tracking details may take up to 24 hours to become active after dispatch.

7. Incorrect Delivery Address

Please ensure your delivery address is accurate before completing your purchase.

If an order is returned to us because an incorrect or incomplete address was provided:

• Additional shipping charges may apply before the order can be resent.
• Delivery delays may occur.

We are unable to accept responsibility for delays or losses resulting from inaccurate delivery information supplied during checkout.

8. Changing Your Delivery Address

If you need to update your delivery address, please contact us as soon as possible after placing your order.

We will make every reasonable effort to update your details before dispatch.

Unfortunately, once an order has been dispatched, we are unable to change the delivery address.

9. Order Cancellations

Orders may be cancelled before they have been dispatched.

If your order has already been shipped, cancellation may no longer be possible. In this case, you may request a return in accordance with our Refund & Returns Policy after receiving your order.

10. Damaged, Incorrect or Missing Items

Please inspect your order as soon as it arrives.

If your order is:

• Damaged during transit
• Incorrect
• Incomplete
• Missing items

Please contact us as soon as reasonably possible and include:

• Your order number
• A description of the issue
• Clear photographs where applicable

Once reviewed, we will work with you to provide an appropriate resolution, which may include a replacement, replacement parts, or a refund where applicable.

11. Delayed or Lost Deliveries

If your order has not arrived within the estimated delivery period:

1. Check your tracking information.
2. Contact the courier if tracking indicates a delivery issue.
3. If you still require assistance, contact our customer support team and we will investigate the matter with the delivery partner.